Refund Policy

Refund Policy for Masti Media House:

At Masti Media House, we strive to provide our customers with the best video sharing experience possible. However, we understand that in some cases, refunds may be necessary. This refund policy outlines our guidelines for refunds.

1. Subscription Refunds: a. Monthly Subscriptions: If you are not satisfied with our service within 7 days of the start of your monthly subscription, we will issue a full refund. After 7 days, no refunds will be given. b. Annual Subscriptions: If you are not satisfied with our service within 30 days of the start of your annual subscription, we will issue a full refund. After 30 days, no refunds will be given.

2. Advertisements Refunds: a. In the event that an advertisement is not posted or does not meet the agreed-upon specifications, we will issue a full refund. b. If the advertisement is posted and meets the agreed-upon specifications, no refunds will be given.

3. Donations Refunds: a. All donations made to Masti Media House are non-refundable.

4. Technical Issues: a. If technical issues arise that prevent the customer from accessing our video sharing platform, we will work to resolve the issue. If the issue cannot be resolved, we will issue a full refund.

5. Change of Mind: a. If the customer changes their mind about the subscription or advertisement after purchase, no refunds will be given.

6. Fraudulent Activity: a. If we suspect fraudulent activity, we reserve the right to investigate and take appropriate action, which may include canceling the subscription and issuing a refund.

7. Customer Responsibility: a. It is the customer's responsibility to ensure that they have selected the correct subscription or advertisement and to provide accurate information when making a purchase. If incorrect information is provided, we will not issue a refund.

8. Indian Laws: a. Our refund policy complies with Indian laws and regulations. Any disputes will be resolved in accordance with Indian law.

9. Third-Party Services: a. If the subscription or advertisement involves the use of third-party services, the refund policy of the third-party service will apply.

10. Refusal of Service: a. Masti Media House reserves the right to refuse service to anyone for any reason, including but not limited to violation of our terms of service or inappropriate conduct.

11. Refunds for Video Downloads: a. Due to the nature of digital media, we do not offer refunds for video downloads. If the downloaded video is corrupted or otherwise defective, we will replace it with a new download.

12. Refunds for Live Streaming Events: a. Refunds for live streaming events will be issued only if the event is canceled or rescheduled. If the event proceeds as scheduled, no refunds will be given.

13. Refunds for Merchandise: a. Refunds for merchandise purchased from Masti Media House will be issued only if the merchandise is defective or not as described.

14. The Consumer Protection Act, 2019: a. The Consumer Protection Act, 2019 is the primary law governing consumer protection in India. It outlines the rights of consumers and provides guidelines for businesses in dealing with consumer complaints and issues. Masti Media House's refund policy is in line with the Consumer Protection Act, 2019.

15. Time Limit for Refunds: a. The Consumer Protection Act, 2019 states that businesses must provide refunds within 14 days of the customer's request. Masti Media House's refund policy provides customers with a 7-day or 30-day period to request a refund, depending on the subscription type.

16. Refunds for Defective Goods or Services: a. As per the Consumer Protection Act, 2019, consumers have the right to request a refund for defective goods or services. Masti Media House's refund policy provides refunds for defective advertisements or technical issues with the video sharing platform.

17. Customer Information Protection: a. The Information Technology Act, 2000 is the primary law governing the protection of customer information in India. Masti Media House takes the protection of customer information seriously and ensures that all customer information is secure and not shared with third parties.

18. Redressal Mechanism: a. As per the Consumer Protection Act, 2019, businesses must provide a redressal mechanism for consumer complaints and issues. Masti Media House has a dedicated support team to address any customer concerns or issues related to the refund policy.

19. Payment Gateway Regulations: a. The Reserve Bank of India regulates payment gateways in India. Masti Media House ensures that all payment gateway transactions are secure and comply with the Reserve Bank of India's regulations.

20. Subscription Refunds: a. Monthly and yearly subscriptions are eligible for a full refund within 7 days of purchase. b. One-time subscriptions are eligible for a full refund within 30 days of purchase. c. Refund requests must be made via email to support@mastionline.in with a reason for the refund.

21. Advertisement Refunds: a. If an advertisement fails to display or is removed due to a technical issue, a full refund will be issued. b. If an advertisement is rejected by MastiOnline.in, a full refund will be issued. c. If an advertisement violates the terms of service or community guidelines, no refund will be issued.

22. Technical Issues: a. If a customer experiences technical issues that prevent them from accessing the video sharing platform, a full refund will be issued. b. If a customer experiences technical issues with a specific video or download, a replacement video or download will be provided.

23. Fraudulent Activity: a. If fraudulent activity is suspected, Masti Media House reserves the right to investigate and take appropriate action, including canceling the subscription or advertisement and issuing a refund.

24. Customer Responsibility: a. Customers are responsible for ensuring they have selected the correct subscription or advertisement and provided accurate information when making a purchase. If incorrect information is provided, no refund will be issued.

25. Indian Laws: a. This refund policy complies with Indian laws and regulations. Any disputes will be resolved in accordance with Indian law.

26. Third-Party Services: a. If the subscription or advertisement involves the use of third-party services, the refund policy of the third-party service will apply.

27. Refusal of Service: a. Masti Media House reserves the right to refuse service to anyone for any reason, including but not limited to violation of our terms of service or inappropriate conduct.

28. Refunds for Video Downloads: a. Due to the nature of digital media, we do not offer refunds for video downloads. If the downloaded video is corrupted or otherwise defective, we will replace it with a new download.

29. Refunds for Live Streaming Events: a. Refunds for live streaming events will be issued only if the event is canceled or rescheduled. If the event proceeds as scheduled, no refunds will be given.

30. Refunds for Merchandise: a. Refunds for merchandise purchased from Masti Media House will be issued only if the merchandise is defective or not as described.

31. Consumer Protection Act, 2019: a. The refund policy of Masti Media House complies with the Consumer Protection Act, 2019, which outlines the rights of consumers and provides guidelines for businesses in dealing with consumer complaints and issues. b. The time limit for refunds, as per the Consumer Protection Act, 2019, is 14 days. Masti Media House's refund policy provides customers with a 7-day or 30-day period to request a refund, depending on the subscription type.

32. Information Technology Act, 2000: a. The refund policy of Masti Media House is also compliant with the Information Technology Act, 2000, which is the primary law governing the protection of customer information in India. b. Masti Media House takes the protection of customer information seriously and ensures that all customer information is secure and not shared with third parties.

33. Reserve Bank of India Regulations: a. The Reserve Bank of India regulates payment gateways in India. Masti Media House ensures that all payment gateway transactions are secure and comply with the Reserve Bank of India's regulations.

34. Redressal Mechanism: a. As per the Consumer Protection Act, 2019, businesses must provide a redressal mechanism for consumer complaints and issues. Masti Media House has a dedicated support team to address any customer concerns or issues related to the refund policy.

35. Consumer Rights: a. The refund policy of Masti Media House recognizes the consumer's right to receive a refund for defective goods or services, which is outlined in the Consumer Protection Act, 2019.

36. Goods and Services Tax (GST): a. The refund policy of Masti Media House is compliant with the Goods and Services Tax (GST) regulations, which require businesses to refund any GST collected on the purchase price in case of a refund. b. Masti Media House ensures that the GST refund is provided to the customer in case of an eligible refund.

37. Indian Contract Act, 1872: a. The refund policy of Masti Media House is compliant with the Indian Contract Act, 1872, which governs the terms of contracts between businesses and customers. b. The refund policy of Masti Media House is considered a part of the contract between the business and the customer, and it provides clear terms and conditions for refunds.

38. Payment and Settlement Systems Act, 2007: a. The Payment and Settlement Systems Act, 2007, governs the payment and settlement systems in India. b. Masti Media House ensures that all payment transactions are secure and comply with the Payment and Settlement Systems Act, 2007.

39. RBI Guidelines on Dispute Resolution: a. The Reserve Bank of India has issued guidelines for dispute resolution related to digital transactions. b. Masti Media House follows the guidelines issued by the Reserve Bank of India to address any disputes related to payment transactions.

40. Online Marketplaces: a. MastiOnline.in is considered an online marketplace for video sharing services. b. The refund policy of Masti Media House is in compliance with the rules and regulations governing online marketplaces in India.

41. Indian Copyright Law: a. MastiOnline.in allows users to share and upload their videos on the platform. b. Masti Media House ensures that all content uploaded by users is in compliance with Indian copyright law and that no copyrighted material is uploaded without permission.

42. Data Protection Laws: a. India has enacted various data protection laws, including the Personal Data Protection Bill, 2019, which is currently pending approval. b. Masti Media House takes data protection seriously and ensures that all customer data is protected and not shared with third parties without permission.

43. Terms and Conditions: a. Masti Media House's refund policy is part of the platform's terms and conditions. b. The terms and conditions outline the rights and responsibilities of both the business and the customer and provide clear guidelines for refunds.

44. Jurisdiction: a. MastiOnline.in is registered in India and is subject to Indian laws and regulations. b. The refund policy of Masti Media House is in compliance with Indian laws and regulations and is subject to the jurisdiction of Indian courts.

45. Consumer Protection Act, 2019: a. The Consumer Protection Act, 2019, is a comprehensive law that governs the rights and responsibilities of consumers in India. b. The refund policy of Masti Media House is in compliance with the Consumer Protection Act, 2019, and provides clear guidelines for refunds and redressal of complaints.

46. Electronic Signature: a. MastiOnline.in allows users to sign up and transact using electronic signatures. b. Masti Media House ensures that all electronic signatures are valid and comply with the Information Technology Act, 2000.

47. Cybercrime Laws: a. India has enacted various cybercrime laws, including the Information Technology Act, 2000, and the Indian Penal Code. b. Masti Media House takes cybercrime seriously and ensures that all customer data and payment transactions are secure and in compliance with cybercrime laws.

48. Fair Usage Policy: a. MastiOnline.in has a fair usage policy that outlines the acceptable use of the platform. b. Masti Media House ensures that all users comply with the fair usage policy and reserves the right to suspend or terminate accounts that violate the policy.

49. Payment and Settlement Systems Act, 2007: a. The Payment and Settlement Systems Act, 2007, regulates payment systems and settlement systems in India. b. MastiOnline.in uses payment gateways that comply with the Payment and Settlement Systems Act, 2007, to ensure secure payment transactions.

50. Goods and Services Tax (GST) Act: a. The Goods and Services Tax (GST) Act is a comprehensive law that governs the taxation of goods and services in India. b. Masti Media House ensures that all applicable GST regulations are complied with for any applicable transactions on MastiOnline.in.

51. Anti-Money Laundering Laws: a. India has enacted various anti-money laundering laws, including the Prevention of Money Laundering Act, 2002. b. Masti Media House takes anti-money laundering laws seriously and ensures that all payment transactions on MastiOnline.in comply with applicable anti-money laundering laws.

52. Indian Contract Act, 1872: a. The Indian Contract Act, 1872, governs contracts in India. b. MastiOnline.in's terms and conditions, including the refund policy, are governed by the Indian Contract Act, 1872, and provide clear guidelines for contract formation, performance, and enforcement.

53. Payment and Settlement Systems: a. The Reserve Bank of India (RBI) governs payment and settlement systems in India. b. Masti Media House ensures that all payment and settlement systems used on MastiOnline.in comply with RBI regulations.

54. Goods and Services Tax: a. Goods and Services Tax (GST) is a consumption-based tax levied on the supply of goods and services in India. b. Masti Media House ensures that all GST regulations are complied with and that applicable GST is collected and remitted to the government.

55. Advertisement Guidelines: a. MastiOnline.in may feature advertisements from third-party advertisers. b. Masti Media House ensures that all advertisements comply with the Advertising Standards Council of India guidelines and do not contain false, misleading, or offensive content.

56. Social Media Guidelines: a. MastiOnline.in may have social media accounts on various platforms. b. Masti Media House ensures that all social media accounts and content comply with the relevant social media platform guidelines and Indian laws.

    In summary, Masti Media House's refund policy for MastiOnline.in video sharing website is in compliance with various laws and regulations governing refunds, digital transactions, online marketplaces, consumer protection, data protection, copyright law, jurisdiction, electronic signatures, cybercrime laws, fair usage policy, payment and settlement systems, GST, advertisement guidelines, and social media guidelines in India. The policy provides clear guidelines for refunds and redressal of complaints and ensures that all customer data and payment transactions are secure and in compliance with applicable laws.

     

     
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